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Shipping Policy

At NATO, we strive to ensure the safe and timely delivery of your custom event branding materials. Please review the shipping policy below to understand how orders are processed, shipped, and delivered.

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1. Order Processing

  • Production Timeline: All products are custom-made to meet your unique requirements. Production timelines will be agreed upon when the order is submitted or outlined in your project contract.

  • Order Confirmation: Once payment is received, we’ll send you an order confirmation email with details of your project and expected delivery date.

  • Approval Before Shipping: If applicable, final proofs or samples will be sent to you for approval before production begins. Delays in approval may affect shipping timelines.

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2. Shipping Methods

  • Delivery Options:

    • We partner with trusted carriers, including FedEx, UPS, and USPS, to ensure your items are delivered safely and on time.

    • Expedited shipping services are available upon request (additional fees apply).

  • Tracking Information: Upon shipment, tracking details will be sent to your email so you can monitor your package’s journey.

  • Shipping Locations:

    • Domestic Shipping: We ship throughout the United States.

    • International Shipping: Currently, international shipping is available on a case-by-case basis. Please contact us to discuss requirements.

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3. Shipping Costs

  • Calculated at Checkout: Shipping fees are based on the weight, dimensions, and destination of your package. These fees will be provided during the final invoicing process.

  • Free Shipping: Free shipping may be offered for orders exceeding a certain value or as part of a promotional campaign (details will be provided on our website or in your project quote).

  • Expedited Shipping:

    • If you need your order sooner than the standard shipping timeline, expedited shipping options are available for an additional charge.

    • Contact us directly for a quote on expedited shipping.

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4. Delivery Times

  • Estimated Delivery: Delivery times depend on your location and the chosen shipping method. Typical delivery windows include:

    • Standard Shipping: 5–7 business days after production is completed.

    • Expedited Shipping: 2–3 business days after production is completed.

  • Production Time: Please note that delivery times do not include production time, which is dependent on the complexity of your order.

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5. Order Tracking

  • You will receive an email with tracking information once your order has been shipped.

  • If you experience issues with tracking or delivery, please contact us at contact@natoart.com for assistance.

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6. Packaging

  • Secure Packaging: All items are carefully packaged to ensure they arrive in pristine condition. Larger items like backdrops or signage may require special packaging or crating.

  • Eco-Friendly Options: Upon request, we offer sustainable packaging solutions to minimize waste.

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7. Lost, Delayed, or Damaged Shipments

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your items.

  • Delayed Shipments: While we aim to ship on time, delays caused by weather, carrier issues, or unforeseen circumstances are beyond our control. We will inform you promptly if delays occur.

  • Damaged Items:

    • If your order arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery.

    • We will work with the carrier to file a claim and resolve the issue as quickly as possible.

  • Please refer to our refund policy for information on refunds.

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8. Returns and Exchanges

  • Custom Orders: Since all products are custom-made, we do not accept returns or exchanges unless the item was damaged during shipping or deviates from the approved design.

  • Resolution Process: For any issues with your order (including damage or incorrect items), please contact us at contact@natoart.com within 48 hours of delivery.

  • Please refer to our refund policy for information on refunds.

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9. International Shipping Policy

  • International Availability: We offer international shipping on certain orders, subject to destination-specific requirements. Please contact us at contact@natoart.com for a shipping quote and processing details.

  • Additional Fees:

    • Customs duties, taxes, or import fees are the responsibility of the recipient.

    • Delivery times for international shipments may vary based on customs clearance.

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10. Contact Us

If you have questions about your order or shipping details, please reach out to us:

At NATO, we’re committed to providing exceptional service and ensuring your custom branding materials arrive safely and on time. Thank you for trusting us to bring your vision to life!

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